Shipping policy

SHIPPING POLICY

UK DELIVERY

We currently deliver within the United Kingdom. Delivery charges are displayed at checkout before payment is completed.

PROCESSING TIMES

Each item is carefully prepared and gift boxed before dispatch. The estimated processing time is shown on the individual product page.

Personalised, custom-made and memorial jewellery may require additional time. If an unexpected delay affects your order, we will contact you as soon as possible.

DELIVERY

Orders are sent using Royal Mail or another suitable UK delivery service. The estimated delivery time begins after dispatch and does not include the time required to prepare your order.

Delivery estimates are not guaranteed, particularly during bank holidays, severe weather, postal disruption or exceptionally busy periods.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address. Please contact us immediately if you notice an error. Once an order has been dispatched, we may be unable to change or redirect it.

DELAYED OR MISSING ORDERS

If your order has not arrived within the expected timeframe, please contact us through our Contact page with your order number. We will check the delivery information and help resolve the matter.

DAMAGED PARCELS

If your order arrives damaged, please retain the item and packaging and contact us as soon as possible. Photographs of the jewellery, gift box and outer packaging will help us investigate and resolve the issue.

INTERNATIONAL DELIVERY

International delivery is not currently available.